Today, the market shows that the technical competence is certainly indispensable, but not sufficient to ensure the service as a whole.
A conscious responsibility of the employees is required in the process of customer loyalty.

The IRS training program consists of specific modules, which are given by our quality management , as well as our sales staff, to the customer service, sales consultants or delivery staff of the furniture stores. The trainings can take place directly by the furniture stores.

TRAINING CONTENT:

• Analysis and management of the complaint
• Training of materials
• Dealing with the customer
• Rhetoric training

ACQUISED COMPETENCE:

• Acquire technical and commercial knowledge as regards how to deal with the customer
• Customer service as a marketing tool and conversion of a negative situation into an improvement opportunity for the customer and the company
• Learning dealing with greater balance situations and difficult relationships

Please contact us pfor further information.