Reparatur
Academy

Today, the market shows that the technical competence is certainly indispensable, but not sufficient to ensure the service as a whole.
A conscious responsibility of the employees is required in the process of customer loyalty.

The IRS training program consists of specific modules, which are given by our quality management , as well as our sales staff, to the customer service, sales consultants or delivery staff of the furniture stores. The trainings can take place directly by the furniture stores.


TRAINING CONTENT:

  • Analysis and management of the complaint
  • Training of materials
  • Dealing with the customer
  • Rhetoric training


ACQUISED COMPETENCE:

  • Acquire technical and commercial knowledge as regards how to deal with the customer
  • Customer service as a marketing tool and conversion of a negative situation into an improvement opportunity for the customer and the company
  • Learning dealing with greater balance situations and difficult relationships


Please contact us pfor further information.